On Hold Company Expectations

Just like any other marketing tool, the on hold provider you choose should be judged on what it can do for your business:

• Reinforces your advertising campaigns
• Promotes specials, seasonal events or products
• Saves staff time with messages that answer frequently asked questions
• Mentions important manufacturers or product lines you represent
• Cross-sells products your sales staff may neglect to mention
• Increases customer knowledge about your business

Info on hold has been proven to do the following:

• Enhance a company’s image
• Decrease caller hang-ups and agitation
• Keep callers interested
• Stimulate new sales

A custom on hold message and music recording can help you quickly and conveniently provide information about your business to a caller, who is already interested in your product or service. Couple that by directing callers waiting on hold to your website, blog or Facebook page for detailed information or specials.

Be heard and seen by targeted customers with each phone call placed to your business.  That’s a powerful combination.