Your Website Looks Great But Don’t Neglect Your Phone

The Internet has changed the way we do business, yet most of your customers still reach your business by phone. Human nature is what it is and we want to talk with somebody. So, why are your callers not hearing about your business when

Researchers in the U.K. polled people to find out when their frustration kicked in after being placed on hold. They found it happens between five and six minutes. More than half of the people who responded said they have been irritated waiting on a

Dan Andrew recently added a message with music that plays for his callers placed on hold. His customers no longer suffer in silence wondering if they are still connected. In addition, he is providing his customers a service by promoting the products and services