Silence Is Golden? Not During Business Hours
‘Can you hear me now?’ Certainly that question is familiar to you since cell phones began taking over the world in the late 90’s. How about this one ‘Are You There?’ or ‘Did They Hang Up On Me?’ You may have heard those questions
Getting Started Creating An On Hold Message Script
You know your business better than anyone, so creating a script with information about your business that your callers will hear each time they are placed on hold should be a simple process, right? Well, there is a process if the material is to
On Hold Message Alternatives
Alternatives to on hold messages are available, but not very encouraging. Consider your options: Nothing (Silence) – Why would you want to give a valued client/prospect the silent treatment? You’ve spent advertising dollars to get someone to call your business, but it doesn’t have