Placing callers on hold is, unfortunately, a fact of life. What can differ is what these callers experience when they are placed in phone system limbo. By using a message and music on hold program, you can give callers an entertaining alternative to waiting in silence. Read more
So long, John Philip Sousa. Hello, Kenny G. That was the short-lived message House leadership sent to lawmakers over the break, as the “on-hold” music that so many constituents hear when they call their congressman was switched from patriotic tunes to smooth jazz standards — or, as one lawmaker complained, “elevator music.” The switch was quickly reversed, though, following complaints and controversy. Read More
Wow! We knew it was a lot, but 1.2 years!? Newsweek ‘On Hold and In Hell’