What Do You Want Your Caller To Hear While On Hold?

You have done the hard part… you were able to get that potential customer to call your business.  Now you must put that caller on hold.  An opportunity to inform the caller about your company and it’s products and services has just been created.

Playing a radio or an iPod inside a business or allowing customers to enjoy a CD might seem innocent, but could be a violation of copyright laws and have big legal ramifications for businesses.  Read More

It’s a fact that most of your callers will be placed on hold. But your clients can actually benefit from this normally unproductive time. Studies show that callers placed on hold with custom messages, will not only stay on hold longer, but they will also