“We Never Put People On Hold”
“Well… we try not to put callers on hold” “We only put customers on hold for a short period of time” That’s good. And you do that because you appreciate your customer’s business and value their time. Your in good company… many business owners
On Hold Facts and Figures
A NATIONAL STUDY PUBLISHED BY NORTH AMERICAN TELECOMMUNICATIONS ASSOCIATION REPORTS: Callers with SILENCE-ON-HOLD will abandon their calls in less than one minute; 90% hang up within 40 seconds. Callers with MUSIC-ON-HOLD will stay on the line 30 seconds longer than with only silence.
Increase Caller Retention And Sales
Nobody likes to be put on hold. It ranks somewhere between an IRS audit and having a root canal. However, it’s likely you will have to place callers on hold even for a short period of time. But what if you could improve your