Everywhere we go, we have people making lousy first impressions which causes us to think of either not going back to that place of business or telling lots of other people how bad the experience was. Read more

Good or even acceptable telephone manners have never been taught in our schools, despite the reality that proper handling of a phone call is one of the most important skills one needs in the business world. It is often the first point of contact a customer has with a company, and it can build or destroy good relations and trust—in seconds.

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The art of communication is being lost in a sea of technology. However, the old rules still apply and Hal Becker from the Tampa Bay Business Journal sums it up perfectly in this terrific article about the appropriate use of e-mail, text and other tools we use today.