When Callers Are On Hold, Don’t Keep Them In Silence
Placing callers on hold is, unfortunately, a fact of life. What can differ is what these callers experience when they are placed in phone system limbo. By using a message and music on hold program, you can give callers an entertaining alternative to waiting in silence. Read more
Harness the Power of the Telephone
Good or even acceptable telephone manners have never been taught in our schools, despite the reality that proper handling of a phone call is one of the most important skills one needs in the business world. It is often the first point of contact a customer has with a company, and it can build or destroy good relations and trust—in seconds.
Technology Shouldn’t Change Basic Communication Skills
The art of communication is being lost in a sea of technology. However, the old rules still apply and Hal Becker from the Tampa Bay Business Journal sums it up perfectly in this terrific article about the appropriate use of e-mail, text and other tools we use today.
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Phone On Hold News
Marketing On Hold Information To Help Enhance Your Company Image
