Frequently Asked Questions

All you need is a telephone and digital on hold player, CD player or Computer.

With GO On Hold ANY business can have an on hold message and music program. Click On Hold Solutions for more information.

How much does it cost?

Only pay for what you need. Most on hold companies have subscriptions that require a monthly payment even if you update your on hold message and music program only once per year!

With GO On Hold, you can purchase a one-time program with nothing more to buy. There are no monthly or annual renewal fees and you can update anytime in the future at a discounted rate - Packages and Rates.  If you are looking for frequent updates, GO On Hold has monthly and quarterly packages available. Please inquire for details.

How often should I change my on hold message and/or music?

You can change your on hold message and music program as often as needed to reflect changes with your product or service. There are clients of GO On Hold who have only one on hold message and music program and update it once per year. Other clients change there on hold message and music program with each new season, or have chosen to update their program monthly to offer specials and announce other dated information.

GO On Hold can coordinate your on hold message and music program to present special events, roll out a new product line, or any other custom needs.

Please also consider the following: Do you receive frequent calls from the same people, or do you tend to have a steady stream of new customers?

Do callers hear the same message every time they are put on hold?

No. GO On Hold Message and Music programs play continuously, even if there are no callers on hold. If two callers were put on hold a minute apart, they would both hear the same on hold message and music program at the same time, but the first caller would hear one minute more of your on hold message and music program than the second caller.

Because GO On Hold message and music programs cover all of your lines, all customers placed on hold will hear the same on hold message and music program. A caller would have to be on hold longer than the length of your recorded session before they would hear your on hold message and music program repeat.

How long does it take to produce my on hold message and music program?

For Custom Message Programs, GO On Hold begins working on your script upon receipt of your order. We start with information on your company's product or service, and prepare messages you would like to present to your customers waiting on hold. (Any printed literature or your website are helpful in preparing a script for your on hold message program). We then e-mail the script to you within 24 hours and inquire with you about your choice of music and voice preference. Upon your approval, with any changes noted, GO On Hold will produce your on hold message and music program. When completed, GO On Hold can provide your on hold message and music program on CD, Cassette or via download from our website. The entire process can take less than 2 business days.

How does a digital on hold player work?

With a digital on hold player, you never have to be concerned with the quality of your on hold message and music program wearing out. Your on hold message and music program is played from a digital memory chip, and as a result, sounds exactly the same after a year or more of playing back to your callers.

Do I own the equipment?

Yes. GO On Hold digital players are only available for purchase. When you lease your digital on hold player from another company, you end up paying much more for that player over time than it's original worth.

I have my own equipment, can I use it?

Yes. However, there may be some exceptions. Please inquire with GO On Hold to help us learn more about your on hold playback equipment.

Can I have both a male and female voice on the same on hold message and music program?

Yes. An alternating male and female voice is available to you and a great way to add separation to lengthy messages that feature less music in between each on hold message. However, please note that?our rates are based on one voice talent reading your script. There is an additional charge for a second voice talent.

Can I use my jingle in the message?

Yes.

Why not just play the radio or other music on hold?

With the radio, you have no control over what your customers will hear when placed on hold. Certainly, the local soft rock or smooth jazz radio station plays appropriate music, but these stations also have announcers and play commercials. You may be shocked to find your customers on hold hearing a commercial for your competitor! An even bigger problem with radio is an inconsistent signal - most radios are poorly-tuned. Your company's image is worth more than that and your customers deserve better.

With a satellite music system or other music service, you have control over the style of music. However, most companies are in business to make money. Music on hold without a message about your company's product or service is a lost opportunity to promote your product or service and build your company's brand.

Playing Radio or Other Non-Licensed Music On Hold

How will your on hold message and music program work with my voice mail system?

In business today, voicemail is the norm and callers are often transferred directly to voice mail. The hold time in the transfer process can take up to 30 seconds.
 

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or call 1-800-963-6968